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Book Summary: How to Work with Just About Anyone
This article is based on the following book:
"A Three-step Solution For Getting Difficult People To Change"
By Lucy GillPublished by Fireside/ Simon and Schuster 1999
"I just can't seem to get along with this person!"
Every office has that one difficult person to work with, who affects productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here is the answer to common problems in conflict management.
Dealing with negative behavior, whether at work or at home, can be solved with three steps:
Finally, here is your key to some peace and sanity in the workplace, drawn from forty years of research and professional experience in consulting on the prevention and management of nonproductive behavior.
How difficult behavior is reinforced:
People use the same solution that never brings new results. The answer is to try something radically different. Employ atotally new approach and choose your response carefully.
Why we fail to change negative behavior:
This three-question formula can lead you to a new strategy:
Attack with a brand new set of weapons.
Focus on the facts. Figure out what the heart of the matter is:
The 4 ways to get bogged down in "whys" and therefore confused by superfluous issues:
Use reverse psychology!
New Conflict Management Techniques
Other "happy workplace" tips:
(c) Copyright 2001-2002
About The Author
By: Regine P. Azurin and Yvette Pantilla
"A Lot Of Great Books....Too Little Time To Read"
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