|Careers & Employment Information|
Words. Words. Words.
They're only words. Some believe the school-yard taunt: "Sticks and stones can break my bones, but words can never hurt me." They're wrong. Words can hurt you in the workplace.
I'm not referring to the caustic ones spoken (or received) tainted with sarcasm, irritation, anger or frustration, carrying an emotional punch. I'm talking about simple, everyday, normal word choices. These words, like black ice, are not an obvious danger at first glance. But, they can impact your results. So, user-beware.
Words create impressions, images and expectations. They build psychological connections. They influence how we think. Since thoughts determine actions, there's a powerful connection between the words we use and the results we get.
Think about these two words: spend and invest. Would you like your bank to spend your money or invest it? Since spending implies the money is gone, you probably want a bank that invests. Now apply these same words to corporate budgets and see how that influences thinking. Early in my career, I saw budgets as allocated company money I had permission to spend. And I did spend it. I never thought of budgets as investing in the company's future until I was given profit and loss accountability for a new department and discovered my flawed thinking. I learned that in order to grow the department, I needed to budget with an investment mentality. Shifting words shifted my thinking and my results.
Try these words: problem and challenge. Would you rather a boss see your mistake as a problem or as a challenge? It's more than semantics. Problems are fixed; challenges are met. Different words evoke different feelings. I have a more positive frame of mind meeting a challenge than fixing a problem. But a word of caution. I'm not suggesting you play the buzz-word game like a colleague of mine who walked into my office saying, "Do I have an opportunity for you." We both knew differently.
Here are two favorites: bodies and people. As a young manager, I was jolted every time I heard another manager talking about how many "bodies" they needed, or putting "butts in seats." Later, I learned many of those managers struggled with departmental morale problems. I could understand why if they saw people as interchangeable pieces to a puzzle rather than individuals playing an important role in their departments.
I realized the words I use to think and talk about my workload, my goals, my projects and the people I worked with influenced my thoughts and actions about them. So, I changed my words. If I say I work "for" someone I have a different vision about my work-life than if I work "with" them; same with my staff working with, not for me.
Poorly chosen words can kill enthusiasm, impact self-esteem, lower expectations and hold people back. Well chosen ones can motivate, offer hope, create vision, impact thinking and alter results. I learned in twenty years in management my words have power over my thoughts and actions. They also impact and influence people I speak them to.
If you want to be winning at working, learn to harness your word power to work for, not against you; select words that create a visual of the desired outcome; and choose each word as if it mattered. You might be surprised how much it does. Want better results? Check your words.
(c) 2004 Nan S. Russell. All rights reserved.
Sign up to receive Nan's free biweekly eColumn at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. She has held leadership positions in Human Resource Development, Communication, Marketing and line Management. Nan has a B.A. from Stanford University and M.A. from the University of Michigan. Currently working on her first book, Winning at Working: 10 Lessons Shared, Nan is a writer, columnist, small business owner, and on-line instructor. Visit http://www.nanrussell.com or contact Nan at firstname.lastname@example.org.
So, Your Made A Mistake
Of course, mistakes are important. Two facts put those you make in perspective. One, everyone who plays the game makes mistakes. Two, that you make mistakes is not nearly as important as what you do about them.
Can Nurses Be Entrepreneurs?
Yes, Nurses can be entrepreneurs. In today's market place nursing has a unique service to offer not only to hospitals but nursing homes, private care and doctor offices. We as nurses have the skill, knowledge and motivation to be successful entrepreneurs. Nurses are tired of being told how much our services are worth. The economy is ripe for the nurse entrepreneur. Why wait? The nursing shortage is just beginning and there doesn't appear to be a quick fix in the near future. Much of the nursing workforce is coming up on retirement time, which is only going to compound the lack of skilled nurses to deal with the oncoming baby-boomers.
Kill the Hype
She was waiting for me when I returned from a meeting. Standing outside my office door, I could tell by her downward glance, Jodie was not there to give me good news on the project. Despite her confident, enthusiastic and definitive style, she failed to deliver what she had pitched. It was not the first time.
Dissatisfied with Your Job? Take Your Power Back!
Apparently, there are all sorts of reasons to be dissatisfied with your job...
Surviving Corporate Politics Part 2: Keeping Up Appearances
Never a 2nd chance to make a 1st impression, or so the saying goes. We all know that when someone is introduced into your work environment for the first time, their peers size them up immediately. How they are dressed, how they talk, and how they set up their workspace. Especially in large companies, where there is constant personnel movement, keeping up your appearance is a full time task. In smaller companies, how you compose yourself from Day 1 is of utmost importance. We will start with the basics:
Are Online Degrees Valid to Prospective Employers?
Online distance learning has gained rapid popularity with the advent of the internet, which has proven to offer great supporting facilities and convenience for online education. However, just like everything else with pros and cons, the internet has also opened doors for the widespread sale of bogus online degrees. According a report by USA Today, there were already 400 diploma mills in the year 2003 and the numbers are rising. In fact, many of these unscrupulous operations are run by organizations in an industry that is worth $500 million a year.
Offer Letter Limbo
Recently we concluded the placement of a Senior Sales Representative for a publicly traded company. The role was ripe with potential as the company products were being widely embraced by current and new customers. The recruiting process went smoothly as the candidate progressed through several rounds of face to face interviews with company executives.
Think Twice Before You Change Jobs
You've got the itch to change jobs. This might be a good time to make the move.
Seminars: Why Are They Popular, and What Advantages/Disadvantages Are There to Attending One?
Seminars dealing with "special topics" have actually been around for decades, and are an older form of marketing and information exchanges, that have seen quite a resurgence of interest in the past ten years.
Leave Your Dead End Job?For Good!
So here you are?stuck in a dead end job. Are you hitting the glass ceiling in a job you once loved, but now can't stand? Maybe the hours are long. Maybe you can't stand retail customers anymore. Maybe you're like 70% of college students who didn't earn a degree and you feel this is the best job you can get without one.
Resume Objectives: How Do You Know if Resume Objectives Are Right for You?
Some experts say NEVER bother with resume objectives. While others say they should be an essential element on every resume.
How To Create A Winning Impression In Your New Job
Congratulations! You've just been appointed to your new job. Now the real work begins.
Job Interviews and The Secret of Selling Yourself
A very effective and persuasive tactic when selling something is to promote its benefits as well as its features.
The Perfect Resume
The perfect resume offers Logical Proofs: Facts Quantifiable data Logical conclusions Achievement and success statements Relevant professional goals/accomplishments Limits the use of jargon Maximizes use of occupation/industry-specific key words Your capabilities and skills Clear, specific, measurable, and quantifiable words and phrases Sells you based on your achievements to date
Ask For That Raise!
For nine years Jeff worked for company G as an engineer. Flying airplanes was his first love. His job came in a close second place. That changed when Jeff met Judy. Their relationship quickly turned serious and they married.
Getting Your Online Health Care Administration Degree
Are you thinking about getting your online health care degree but don't know where to start? Afraid of choosing the wrong college or school? Here's a simple guide to help you get started building the career that you've always wanted.
Work Is A Four-Letter Word
I can hear the jokes already and most of them are not politically correct. Let me throw out a word that we often don't attach to work and yet I think it is a word of redemption, of contribution, of achievement, of community, and ultimately, of legacy.
Resumes That Rock (16 Expert Tips)
It's never too early to update your resume, even if you're not searching for a new job. Why? Updating your resume is a valuable reminder to yourself of your practical value to employers.
How To Pick The Best Career For You, Part 1
In Part One we'll look at how Positioning or "Coming to a Theater Near You" simplifies and expedites your employment hunt by reinforcing employer buy-in through justification of the sale.
Working as a Knowledge Worker in the Information Age
The old adages: "It's not what you know, but who you know" and "High Tech, High Touch" could be the mottos of knowledge workers in the 21st Century.
|Home | Site Map | Careers | Australian Domain Names | UK Domain Names | Investment Property | Sydney Web Hosting | Email Hosting | NZ Website Hosting | NZ Domain Names|